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Terms and Conditions

Terms and Conditions

This website is owned, maintained and run by Cranberry Heart Ltd.

Use of this website is subject to the terms and conditions listed below.

By using this site, and/or making any purchase, you are deemed to have accepted these terms and conditions.

These terms and conditions apply to all users, irrespective of their purpose.

Please ensure you have read these Terms and Conditions carefully before using or making purchases from the site.

We reserve the right to update our Terms and Conditions at any time. It is your responsibility to check this page when using the site to ensure your continued compliance.

General Conditions

We reserve the right to withdraw service to any user at any time for any reason.

This website operates using standard Internet Secure Encryption as shown by the padlock adjacent to the URL. This is denoted by the https section of the URL.

Credit Card information is NOT handled by this website. All credit card details are input directly to the payment processing provider and are not stored, handled, or transmitted in any way by this website.

All data displayed on this website is subject to change at any time.

We are not responsible for any data that is not accurate, complete or current. However, data pertaining to any item shown as for sale will be as current as that supplied by the vendor, subject to us being notified by that vendor of the most current data for the product.


The price of any product displayed on this website is subject to change without any notice.

We reserve the right to modify, discontinue or change any part of the service we provide without notice, at any time.

We shall not be held liable to any Third Party or user for any changes made on this site. This includes, but is not limited to:- Price, Description or termination of any product or service.  

Products or Services

We endeavour to display all products as accurately as possible. However it should be noted that the size of the image provided may not reflect the actual size of the product.

The colours displayed on the website and displayed on the equipment used to view the website or product may not reflect the actual colours of the product.

We reserve the right to withdraw and/or limit the sale of any product based geographic region/jurisdiction or user.

We reserve the right to withdraw/discontinue any product for sale, at any time for any reason without prior notice.

Making a Purchase

You may browse and purchase any item on the website, where that item is shown as being ‘In Stock’.

The amount you may purchase is limited to that which we hold in stock. This amount is displayed within the product page and the site will prevent requests for more that curent stock availability.

For Greeting Card purchases - add your chosen Item(s) to your basket, and when all items have been added, proceed to the payments checkout.

You will be required to provide all necessary information needed to complete the checkout process, including payment details.

Please see the (Use of Data) section below.

All transactions are processed by PayPal.

We accept most forms of payment, including Mastercard, Visa, Debit Cards etc.

Receipt of an Order Confirmation email indicates that we have received your order request.

The contract between us begins upon your receipt of an Order Conformation and Copy Invoice.

Until receipt of an Invoice, should any change to the availability or price of the items you have requested occur, we will contact you to ensure that any amendments are acceptable to you before completing your order.


Cookies and How We Use Them

Cookies are small text files placed onto a computer by a website in order to allow that website to function correctly.

When a browser visits a site, that site may or may not attempt to place cookies onto the host computer to store temporary information.

This information may for example, be the current contents of the shopping basket, the pages you have visited or simply whether or not you are logged into the site as a registered user.

You do have the right and ability to refuse cookies, however if you do this, please be aware that the website will most likely not function correctly.

It should be noted that cookies do not store personal data and we do not collect any information other than that required to work the website and fulfill any orders.

Certain third party cookies are also used in order to provide website statistics from providers such as Google.

You will be asked upon first use of the site (and subsequently should you clear your browser's cache of cookies) if you agree to our use of cookies.


Use of Data

Cranberry Heart will not in any way use your data for any other purpose than processing your order(s)

Please Note; we do not store any payment details.

Cranberry Heart will not use your data for advertising purposes, this includes the use of mailing lists or any other form of direct contact.

Your Account

Should you choose to register with the site in order to make a purchase, you will then be deemed to have an account with us.

This account is personal to you and should not be shared with anyone else.

You are responsible for the data contained in the account and to ensure it is kept up-to date and secured by a suitable password.

NOTE; Any user account which has not been used or accessed after 2 years will be deleted.

Please inform us by email to:- accounts@cranberryheart.co.uk should you believe your account information has become known to anyone else.

Accessing Your Data

At all times, any data we hold about you will be available to you once you are logged into the site.

This data will be the absolute minimum required to process an order through the site.

You are at all times responsible for the accuracy of this data and we cannot be held responsible or liable should this data be out or date or inaccurate in any way.

Advertisers and Links to Other websites

Should we link out from Cranberry Heart to any other website, this is by no means an endorsement of that site by us.

Cranberry Heart has no control over such sites and the content they may publish.

However we will only allow links to sites we believe to be in context of the products we sell or advertise for sale.

Products and their associated links that are advertised on this site which are provided by a Third Party are subject to change or cancellation at any time and are not the responsibility of this website or its owners.



Payments by credit card – all credit card transactions are processed by PayPal.

No credit card information is or will be stored on the Cranberry Heart Website.

Returns and Refunds

You have the right to cancel your order at any point prior to that order being shipped.

You must inform us within 14 days of receipt of an order if you need to return any part of or all of the goods received. You will then have another 14 days in which to return the goods to us. Upon receipt of the goods we will refund you within 14 days.

All goods returned for a refund that are not deemed to be faulty, must be in their original unopened packaging, unused and in undamaged condition.

To complete the return of any items we will require a copy of the receipt/proof of purchase/order number and this must match with the data we hold for that order.

Please see our Deliveries and Returns page for further information.