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Deliveries and Returns

Postage and Handling UK Orders:

Where an order value is less than £6 a standard Postage charge of £1.95 is payable.

For orders between £6 and £19.99 Postage is £2.95.

For orders between £20 and £39.99 Postage is £3.95.

For orders over £40 Postage is £4.95.


We will endeavour to post all orders placed before midday, the same working day,

Orders placed after midday will be posted out the following working day.

All Orders will be posted using Royal Mail 1st class. Please allow up to 5 working days for receipt of goods.

Returns Policy Guarantee

All Goods supplied by Cranberry Heart Ltd are backed by a 14 day money back guarantee.

Should you wish to return any item within the 14 days following receipt of the goods, we will on receiving said goods in perfect condition and in original packaging, refund the price of the goods to the payment card.

Please contact us before returning any items. We are very sorry but refunds on returned goods does not include any shipping cost incurred by us in sending the goods to you, or the cost of you returning the goods to us.

We advise that any return that has a value greater than £20 is sent via an insured and trackable service as we cannot be held liable or accountable for the non-delivery of returns. 

Faulty Goods

Any Item received that is faulty or damaged may be returned to us for a replacement or full refund.

Not In Stock

For items shown as ‘Not in Stock’ – please contact us to obtain details of restocking schedule.

If you wish us to do so, we can email you when the item(s) are back in stock.

Where an Item is no longer available – the item may be removed from the site without notice or a message displayed to indicate that no further stock of this item is available.

We do not provide a back-order service.

Please refer to our Terms and Conditions page for more details about our Policies and Service.